Frequently asked questions
How SwimTeam works, and what happens to your data.
Getting started
How do I get my swims into SwimTeam?
On your iPhone open Health, tap your picture, choose
Export All Health Data, and save the export.zip it
makes. Then sign in here and upload it from My swims. Only the
swimming workouts are kept.
The export takes a long time to make, or the upload is slow. Is that normal?
Yes. The export contains everything Health has ever recorded, so it can be large. Uploads can be up to 100 MB.
How do I join my team?
Your coach creates the team and gets a six-character join code. Choose Athlete when you register, and enter that code.
I'm a coach. How do I start a team?
Choose Coach when you register and name your team. You will get a join code to give your swimmers.
I never received the confirmation email.
Check your spam folder first. The link is good for 24 hours. If it has expired or was lost, try to sign in: the page that tells you to confirm your address has a link to send another.
Your swims
Do I need to upload my whole export each time?
You can. Swims are matched by their start time, so a swim you have already uploaded is replaced rather than duplicated. Uploading a newer export just adds the swims that are new.
A swim is missing.
- Only workouts Health records as swimming are imported. A pool swim logged as a different activity type is skipped.
- The export must have been made after the swim.
- Check the date range filter — it hides swims outside the range, and it is remembered between visits. All time clears it.
Why do distances look different from my watch?
Swims are stored in meters and converted to your preferred unit for display. A 25-yard pool is 22.86 m, so yard distances can differ from the meters figure in the last digit. Change your unit any time in your profile.
Why is there no heart rate for a swim?
Only readings taken during the swim are kept, and only if your watch recorded them. Swims without a heart-rate sensor show a dash.
How is pace calculated?
Time per 100 meters or 100 yards, whichever unit you use, over the whole swim. The graphs on the coach's team page use the same distances as the table.
Privacy
Who can see my swims?
You, and the coach of your team. Not other athletes, and not coaches of other teams. Details are in the privacy policy.
Does SwimTeam see the rest of my health data?
The file is read on the way in, but everything that is not a swim is
discarded and never stored. The export.zip is not kept
either.
How do I delete my data or account?
Deletion is by request for now. Write to [email protected] from the address on your account.
Signing in
What does “Keep me signed in on this device” do?
It keeps you signed in for 30 days, so you skip the password. Use it only on a device that is yours. Signing out ends it.
I forgot my password.
There is no reset link yet. Write to [email protected] and we will help.
Can I change from a coach to an athlete, or change teams?
Not from the site. Register a new account with the right role and code.